Delivery, Returns & Exchanges

We aim to ship your order straight to your door within 48 hours of receiving it when it is placed on a business day (Monday to Friday). We pride ourselves on getting our products to you as quickly as we can.

We use First Class Royal Mail to ship our products within the UK so you should receive your order within two to three days after we have received your order.

You will receive a confirmation email that your order has been shipped.

If you would like your order express shipped please email us at helpme@saveyoursole.com to see what we can do to help. 

I have selected Registered Post as my UK shipping option?

We use Registered First Class Royal Mail to ship our registered products within the UK so you should receive your order within one to two days.

You will receive a tracking number that your order has been shipped which is can be used on the Royal Mail website to track your order at www.royalmail.com/track-your-item

When will I receive my order if I live outside of the United Kingdom?

We aim to ship your order straight to your door within 24 hours of receiving it when it is placed on a business day (Monday to Friday). We pride ourselves on getting our products to you as quickly as we can.

We use First Class Royal Mail to ship our products internationally so you should receive your order within the Royal Mail shipping times which are 3 to 5 working days for Europe and 5 to 7 working days for the rest of the world.

You will receive a confirmation email that your order has been shipped. 

I have selected Registered Post as my international shipping option?

We use Registered First Class Royal Mail to ship our registered products internationally so you should receive your order within 7 to 10 days of confirmation of shipping.

You will receive a tracking number that your order has been shipped which is can be used on the Royal Mail website to track your order at www.royalmail.com/track-your-item

Should I receive a confirmation receipt for my order?

Yes. You will receive a confirmation email for your order.

Where do you ship to? 

We ship worldwide directly from our offices in the UK and the USA with Royal Mail and USPS.

If you would like to know if we ship to your specific country please email us at helpme@saveyoursole.com

Your Order 

Is there a discount for bulk or wholesale orders?

If you would like to place a large order (10 products or more) or you have a bespoke request please contact our Sales Team at wholesale@saveyoursole.co.uk - we are more than happy to help.

Is it possible to have a VAT invoice? 

Save Your Sole Ltd is not currently registered for VAT. As a result VAT is not applied to your purchase and we cannot issue a VAT invoice for your purchase. 

Returns 

We want our customers to be satisfied with all purchases so we offer returns. All items must be returned new, unused and in the original packaging. 

Your purchase should be sent back to us within the 28 days of receiving your order. Returns outside of this period are accepted at the discretion of Save Your Sole. 

Once the items are received your return will be processed within 7 business days and we will provide confirmation of the transaction.

Returns that do not meet our policy will not be accepted. 

Refunds 

Your purchase should be sent back to us within the 28 days of receiving your order. 

Once the items are received your return will be processed within 7 business days and we will provide confirmation of the transaction. 

Your refund will be credited to the original payment method.

Liability 

Please note that in no event shall Save Your Sole Limited or Save Your Sole Inc. be liable for any direct, indirect, incidental or consequential damages whatsoever arising out of connected use or misuse of our products.